Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and contact a member of our sales team to first discuss the issue and mail your return to the following address:

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Attn: Returns:
GT Products Europe Limited
Unit 14
Ford Lane Business Park
Ford Lane
BN18 0UZ

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 working days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: enquiries@gtproductseurope.com
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COVID-19 UPDATE: WE ARE STILL OPEN AND DELIVERING

 

Our staff are all working remotely but we are fully operational and still dispatching on Tuesdays & Fridays

 

We are taking extensive measures to ensure minimal human contact with our goods. We hope all of our loyal customers stay safe and if you should have any questions or concerns, one of our sales team will be more than happy to assist with questions.

Keep safe, the GT team.

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